
At Discreet Carry Concepts, we are extremely proud of our products and sincerely value our customers. We want you to be 100% satisfied with all products and services we offer. Our HLR Discreet Gear Clips™ are designed to perform, and if your HLR Clip™ fails during normal every day use specifically due to a material defect, we will repair or replace it free of charge as long as you own it. At the same time, much like a firearm magazine or tires on your vehicle, an HLR Clip™ is considered a consumable item as it will see multiple cycles and a range of flexural forces from every day general usage. Our HLR Clips™ are tough and are designed maintain retention in situations where high amounts of force may be present. If your HLR Gear Clip™ is ever called upon to perform in these extreme conditions it is designed to progressively deform. If you are ever in a real life event where deformation occurs (that means the HLR Discreet Gear Clip™ did it's job!) that is NOT a training scenario or via intentional destructive testing, we will gladly replace it for free. We require that all clips that fall under this warranty be returned to us for our own research purposes/data point. If that exact model is no longer available, we will replace it with a HLR Discreet Gear Clip™ model that is as equal in product dimensions as possible.
Should you have a warranty issue, please direct all inquiries to Discreet Carry Concepts via email:
Email info@discreetcarryconcepts.com and put "warranty" in the header.
Return mailing address is:
Discreet Carry Concepts, Inc
220 W Summer St #2205
Greeneville, TN 37744
If a Return Authorization Number (RA#) is issued, it should be included when shipping your product back. Return shipping costs for warranty returns from you the customer will be reimbursed by Discreet Carry Concepts. Outbound shipments for replacement HLR Clips™ will be delivered to you at our expense.
Who we are:
Since 2007 we have been making quality tools and gear which support a particular set of life skills in parallel with our full time professions and in early 2018 we launched DCC and changed the industry. We have learned a lot along the way and have gained a ton of valuable experience. Thousands of hours of hands on work as students in the training world and a long history of feedback from our end users have helped shape what we have evolved into today.
The backgrounds of the Discreet Carry Concepts team, coupled with a group of expert consultants (the majority of whom are end users with an understanding of the application of our products) have a wide range of backgrounds which are applicable to the manufacture of our final products. These backgrounds include Materials Science Engineering (metallurgy, polymer, chemical), R&D Professionals, Mechanical Engineering, Process Engineering, Quality Professionals, expert machinists and experienced custom fabricators, all of whom have had a direct influence in creating the best manufacturing processes possible to yield the highest quality final products. These resources have helped us to implement robust repeatable processes with tight process controls. On the end user side we have some world class gentlemen (some very well known) in the training industry who cater to military, LE, executive protection and vetted civilian training markets. Along with our customers, they provide us with direct feedback on the usability and overall impression of the final product. At the end of the day it is you the customer that benefits from this with a repeatable, consistent and quality product that has been tested and can be relied upon to perform.
Process capability and what it means to us:
A robust process equals repeatability and consistency in the final product, which as the end user is the gear you trust with your life, ensuring that all final parts meet the industry standard for performance that we have set. At the end of the day a robust controlled process is also a quality check that benefits the end users who are you our customers.
V/R,
The Discreet Carry Concepts Team
TRADEMARKS:
Discreet Carry Concepts® as well as most other product names and logos used on this website or elsewhere are the trademarks of Discreet Carry Concepts, Inc. These include all products, logos and phrases denoted with™, ® or © and also include, but are not limited to, the following:
HLR Discreet Gear Clips®
HLR Gear Clip®
Monoblock Gear Clip®
1 Series Gear Clip®